Agents that handle support for you.

a.CX understands the customer and resolves questions, tracking, returns and refunds in seconds, connected to your e-commerce, your logistics and your orders. And it comes with the whole support platform: smart queueing, multiple agents, AI-applied tags, and the ability to send a catalogue, a coupon or a cart in the middle of a ticket.

Book a demo See all five agents

What comes with it.

Frequently asked questions

Measurements, materials, warranty, delivery time, policy. Whatever is in the catalogue and the knowledge base becomes an answer in the first message.

Order tracking

The most repeated question in Brazilian e-commerce, and the one that least needs a human: the agent reads the order and the tracking and explains in plain language what happened and when it arrives.

Returns and exchanges

Applies your policy, opens the request and returns the shipping label, without the customer having to work out the rules alone.

Support platform

Smart queueingMultiple agentsAI-applied tagsCatalogue in the conversationCoupons in the conversationCart in the conversation

Human support lives here too, not in a separate tool. The agent works the same queue as your team.

From the first message to the result.

01
The customer is identified
By phone number, email or tax ID, they are linked to their record and history, across every channel they have used.
02
The case is diagnosed
The agent cross-checks the order, the tracking and the policy before answering, instead of asking for the order number again.
03
The action is executed
Reissuing a document, opening a return, updating an address, cancelling within the window. Plus a coupon, a catalogue or a cart when the conversation calls for it.
04
What's left becomes a human queue
Smart queueing routes it to the right person, with AI tags and the diagnosis already done.

On the channels you already have, plugged into what you already use.

Channels

InstagramWeb

Connects with

Shopify

VTEX

Nuvemshop

Magento

Salesforce Commerce CloudOmieBlingTinyYour carrier

In your operation, the next day.

The “where is my order” queue stops existing as a queue.
First response time becomes the same at 3am as it is at 3pm.
A large share of support tickets never reaches the human team, which is left with the ones that need judgement.

Behind every one of them

The anatomy of an agent.

a.CX is not a prompt with access to your store. It is seven parts, and it is the presence of all of them that separates an agent from a chatbot.

Memory

What is already known about the customer: what comes from CRM and CDP integrations, and what they told you themselves in earlier conversations, on any channel.

Knowledge base

Your policies, your catalogue and your documents as the source of every answer. With no source, the agent does not answer: it escalates.

Tools

The actions it can take in your systems: look up an order, build a cart, open a return, issue a charge.

Skills

Your operation's procedures, written the way the agent must follow them, not as a generic support prompt.

Harness

The environment that runs the agent, with limits, permissions and a trail for every step. This is where governance actually happens.

Reasoning

Thinking before acting: understanding which case this is before deciding which tool to use.

Evals

The tests that say whether a change made the agent better or worse, run on every change, and not once at rollout.

And what you see afterwards.

AI Assistant

Ask about your operation in plain language and get the cut you need, without building a report.

AI Report

The report written by the AI: what changed in the period and what explains the change.

Revenue

Revenue attributed to each agent and to the conversation that produced it.

Support Report

Support volume, resolution and escalation, broken down by reason.

FAQ diagnostics

What customers ask that your knowledge base still doesn't answer: the content backlog, found for you.

Questions that always come up.

Does it make up answers when it doesn't know?: No. Answers come from the order, the catalogue and the knowledge base you connect. With no source it says it will check and escalates, and FAQ diagnostics records the gap for you to fill.
Can I limit what it does on its own?: Yes. Each action (cancel, refund, open a return, change an address) is enabled by policy, with value and time limits. Anything beyond the limit becomes a human approval, with an audit trail.
Does my team work alongside the agent?: Yes, on the same platform: multiple agents, smart queueing and tags applied by the AI. The agent resolves what it can and passes the rest on with the case already assembled.
What happens to history across channels?: It is one conversation memory per customer across every channel. Someone who started on Instagram and came back on WhatsApp doesn't have to tell the story again.

One system. Five agents.

They share catalogue, orders and conversation memory. What one learns, the other already knows.

See a.CX in your operation.

A live demo with our team, driven by the context of your operation, not a generic deck.

a.CX walkthrough with cases from your segment
Design of your operation's priority use case
Rollout plan and integration with your stack